2008-03-31 05:55:00
Voxeo and VoiceVerified® Announce Partnership
VoiceVerified Voice Authentication Services Now Available on Voxeo Platform
ORLANDO, FL and NEW HOPE, PA–( EMWPresswire – March 31, 2008) – Voxeo Corporation, a leading
provider of premise and hosted Interactive Voice Response (IVR) systems,
and VoiceVerified, Inc., a leading provider of voice biometric verification
technology and services, today announced a partnership to deliver
VoiceVerified’s voice authentication technology to new and existing
customers using Voxeo’s hosted IVR service.
Voice authentication enables companies to improve the caller experience by
streamlining the login process and increasing security, doing away with
forgettable PINs and passwords. Security is enhanced, since an individual’s
biometric voice authentication is as secure and unique as a fingerprint.
VoiceVerified’s Unforgettable Password™ technology works with existing
IVR systems, including Voxeo’s Prophecy IVR Platform, as a web service, or
is easily added to any call center or phone system using Voxeo’s hosted IVR
service.
“Through our partnership with Voxeo, VoiceVerified is now able to quickly
and easily enable any company to deploy voice authentication as a security
measure in their call center. With their 100% uptime guarantee and high
level of support, Voxeo is an ideal partner for us. Voxeo’s award-winning
platform has made it easy for us to develop voice authentication services
on our workstations and easily migrate them to a geographically redundant
hosting environment,” said Pete Soufleris, CTO at VoiceVerified.
“Voxeo’s goal is to make telephony simpler for our customers. Using voice
as a security method is a great way to make life easier for customers and
callers alike. We’re pleased that VoiceVerified chose Voxeo to make
complex, cutting-edge technology easily accessible to anyone who wants to
deploy voice biometrics. We see our partnership as just the beginning for
this innovative technology,” said John Amein, Senior Vice President of
Strategic Partnerships at Voxeo.
When a user calls an application that has enabled VoiceVerified’s solution
they are asked to repeat five randomly generated numbers. VoiceVerified’s
technology compares the user’s spoken response to a stored voiceprint to
authenticate their identity. The entire process only takes a few seconds
and users do not need to remember anything.
“Voice biometric authentication services can offer companies an improved
customer experience while verifying the identity of customers and
employees,” said Avivah Litan Vice President and Distinguished Analyst,
Gartner Inc. “With increasing threats on the privacy of personal
information, more companies will adopt additional security measures to
protect customers from fraud, but will want to maintain customer
convenience. Voice Biometric Authentication represents a promising
technology in this regard.”
The two companies are currently working together with several customers in
the utility and financial services industries and solutions are available
now. For more information please visit http://www.voxeo.com/ or
About Voxeo
Voxeo makes voice applications easy to build and deploy. The company’s
common sense approach isn’t rocket science: Offer a great platform. Make it
exceptionally easy for people to try, buy and use. Provide amazing support.
The approach has made Voxeo a leading choice among developers and the
answer for companies who don’t subscribe to the mentality that a powerful
solution needs to be complicated and expensive. More than 30,000 developers
and enterprise customers — including half of the Fortune 100 — use
Voxeo’s Prophecy Platform and Hosting to deliver innovative IVR, VoIP,
outbound notification, unified communications and a new generation of
SIP-powered solutions. Anyone can immediately download the Prophecy
Platform or sign up to use Voxeo’s hosted developer portal for free at
Voxeo is an employee-owned company with headquarters in Orlando, FL and
London, UK. The company’s Prophecy Platform has been downloaded more than
20,000 times since its launch in 2006 and its standards-based IVR hosting
platform is the largest in the world and the only one backed by a 100%
uptime guarantee. For more information visit www.voxeo.com or call +1
(407) 418-1800 or +44 (0) 20 7887 6085 in the UK and Europe.
About VoiceVerified
The VoiceVerified service automates biometric authentication for Call
Centers and organizations that must protect the identity and privacy of
their consumers, employees and/or citizens. Delivered through a secure
Point Service Provider (PSP) platform, the telephony-based service requires
virtually no hardware, licensed software or modifications to existing
systems. Non-intrusive, economical and accurate, VoiceVerified provides
enterprises with a crucial layer of security to safeguard their corporate
image, brand and consumer relationships. VoiceVerified is based in New
Hope, PA., and grew through the acquisition and development of voice
authentication technologies. For more information, visit
www.voiceverified.com or call 215-862-7800.
FOR MORE INFORMATION CONTACT:
Kim Martin David Standig |
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