Members' Choice Award Represents Third Industry Recognition Received in 2008 SALT LAKE CITY, July 15 /EMWPresswire-FirstCall/ -- UCN, Inc. (Nasdaq: UCNN), innovator of on-demand contact center software for intelligent contact routing and agent improvement, reported UCN(TM) inContact(R) received the 2008 Members' Choice Award for best overall ACD by ContactCenterWorld.com. This award marks the third industry recognition the company has received this year that recognizes the superior quality of UCN's offerings. ContactCenterWorld.com provides world-class research, conferences and information for contact center industry professionals. Since 2003, the Members' Choice Awards have recognized exemplary industry providers of contact center products and services. UCN received the highest average scores versus their competition based on anonymous customer feedback. InContact customers enjoy no capital expenditures, decreased time to implementation and extended system capabilities for at-home agents and multiple locations. "We are honored to be recognized by our customers for providing leading-edge value through our software as a service platform," said Rudy Vidal, UCN chief customer officer. "Our technology is proving timely as more companies are demanding robust and flexible solutions that extend their workforce to multiple locations, including the home. We will continue to deliver the highest quality solutions that help them succeed in this endeavor."
About UCN UCN, Inc. (NASDAQ: UCNN) is an innovator of software as a service (SaaS) applications for multi-site contact centers and distributed workforces. The UCN inContact(R) platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention. UCN's patented software includes an enterprise-grade ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop. The inContact all-in-one on-demand platform delivers rapid application development tools for IT control, no capital expenditure, Fortune 500-compliant security, and a 24/7/365 managed network with carrier- grade redundancy. To learn more about UCN, visit http://www.ucn.net. Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward- looking statements. (For the complete statement, please click to: http://www.ucn.net/safeharbor.)
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